FSS Project Helpline

Monday, 19 May to Friday, 31 October, 2014, 09:00 - 17:00

United Kingdom

FSS Project


The new Financial Support Service (FSS) project began on Monday the 19th of May. Advice NI have a Budgeting Support Helpline (080 8178 1003) that operates from 9 to 5, Monday to Friday from Rushfield Avenue. Clients that call the line will have been referred from the Omagh Telephony Support Unit based in the Omagh JBO.

The process starts when a client goes to one of the three test sites:

·         Strabane SSO

·         Falls JBO

·         Omagh JBO

The client will be looking to apply for either a Crisis or Budgeting loan. The adviser will go through the application process with them and also check to see if the client would be able to apply for a Community Care Grant.

After this the client will be referred to the Improving Benefit Uptake team to have a Benefit Entitlement Check carried out to maximise their income. If necessary the client will also be referred to a Debt Action team.

After this the client will be provided with the number for the Budgeting Support Helpline. The helpline will give the client advice on any of the following five areas:

1.       Keeping track of finances (spending diary etc.)

2.       Making ends meet (budget planner etc.)

3.       Planning ahead (pension information etc.)

4.       Education on choosing financial products (different types of bank account etc.)

5.       Improving financial health (affordable credit products etc.)

Various budgeting tools can also be provided for the clients (spending diary, budget planner etc.).



3 June 2014 - 11:25am